As part of our service commitment, within our published terms, with the customer impact made clear, these answers summarize our store policies. For completeness, for a transparent checkout experience, the full policy pages control if more detail is needed.
What to Know About What cannot be returned?
To avoid uncertainty, within our published terms, stated directly, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
Our Can I return or exchange an item? Standard
For a predictable shopping experience, as part of this policy, as the store administers it, yes. As a related point, as part of this policy, our store provides a 30-day no-reason return and exchange period after delivery.
Our Approach to Can I cancel an order?
In practical terms, to set a clear expectation, set out transparently, A request may be made for cancellation before shipment. Operationally, to keep the record precise, after shipment, the Refund Policy applies.
Our Approach to Will tax be charged?
The practical standard is that for a transparent checkout experience, stated directly, taxes are collected as required by applicable law.
Which cards and currency do you accept?
Our policy is designed so that for eligible U.S. orders, used as the operative rule, payments are in USD. Additionally, for eligible U.S. orders, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
When will a refund arrive? Information
For consistent handling, under the store standard, as the store administers it, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
Our Approach to Who pays return shipping?
As part of our service commitment, as a practical service rule, used as the operative rule, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
Our Where do you ship and what does shipping cost? Standard
The practical standard is that to keep the record precise, with the customer impact made clear, shipping is available only within the United States, and free standard shipping applies to every U.S. order.
Our Will I receive tracking? Standard
To keep expectations transparent, for a transparent checkout experience, with the applicable scope identified, yes. For that reason, as part of the customer agreement, A tracking number is provided after every order ships.
What to Know About Where can I find use, care, or safety details?
As a straightforward operating rule, as applied by this store, described in practical language, review the applicable product page and packaging before use. Additionally, to set a clear expectation, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
What kinds of products are available?: Key Details
Under our customer-care standard, as part of the customer agreement, presented without ambiguity, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
About How long will my order take?
For an informed purchase, for customer clarity, with the applicable scope identified, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
How to Reach the Merchant
For an informed purchase, as part of the customer agreement, as the store administers it, Customer-facing store name: Sun Bum
In practical terms, for straightforward administration, presented without ambiguity, Support email: comai9675@gmail.com
Our policy is designed so that for consistent customer care, described in practical language, Phone contact: 877-978-6286
For an informed purchase, within the process described here, read together with the page below, Physical and return address: 444 S Coast Highway 101, Encinitas, CA 92024, US
For customers using this store, for a transparent checkout experience, as the store administers it, Hours for customer care: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).